CARTA OnDemand

• CARTA OnDemand will connect riders going to or from destinations within the fixed-route area, Monday through Friday from 7 a.m.- 5 p.m. Trips with Uber cost can cost as little as $4 each way. CARTA will pay the remaining amount for your trip up to $21 ($25 total cost) and most trips fall in this range. The customer is responsible for any additional cost beyond the subsidized amount of $21. CARTA OnDemand is offered in addition to the existing Tel-A-Ride services.

OnDemand Service Area (Click to View)

OnDemand Application

Tel-A-Ride Application

• Cost: Cost: As low as $4 per trip, each direction. CARTA pays the remaining amount up to $21 (Total cost of $25). The customer is responsible for any amount over the CARTA subsidized amount of $21.
• No Cash: Cash is not accepted for this service; a debit or credit card is required.
• Uber: Seniors and Tel-A-Ride customers are able to use Uber for same day service. All Uber trips require a voucher to participate.
• Wheelchair Access: Riders requiring wheelchair accessibility will need to call Tel-A-Ride reservations at 843-747-0007.  The customer must state that they are a current Tel-A-Ride customer, that they require wheelchair access and that they are requesting CARTA OnDemand service.
• Monthly Riders: Seniors 55+ are allowed 20 trips per month to areas within the fixed-route area. Tel-A-Ride customers have unlimited CARTA OnDemand access.

• Seniors 55+
  • Complete an application (above, under “Who Can Ride?) to register for the program. Include a scanned copy or a photocopy of your ID for age verification. Once all items are complete your application is ready for processing.
  • Once approved, you will receive a confirmation email with voucher information and details on how to schedule your trip.
  • Seniors 55+ are allowed 20 trips per month to locations within the fixed-route service area.
  To use Uber:
  • Sign into your existing Uber account.
  • If you don’t have an Uber account, go to www.uber.com to download and create an Uber account.
  • In the sign up and confirmation process, CARTA will send you an Uber Voucher via email, click “Accept voucher.”
  • After accepting the voucher, you will be able to enter a destination.
  • If the trip is covered by the voucher, the discount will appear above the “confirm” button.
  View the videos for more information on using Uber:  Desktop | Mobile

• • You must be a current CARTA Tel-A-Ride customer.
  • If not, download and complete an application for paratransit service (processing can take up to 21 days).
  • If you are a current CARTA Tel-A-Ride customer, you will need to request a voucher to use Uber.
  • All Uber trips require a voucher. To request your voucher call (843) 529-6284 or email us at publiccomment@bcdcog.com.
  • CARTA Tel-A-Ride customers are allowed unlimited trips per month.
  NOTE: All ride requests must be placed through the Uber app.  Service questions must be directed to (843) 529-6284. When scheduling please keep in mind drivers have a 15-minute arrival window. This means they may arrive 15 minutes before or after the pick-up time. To use Uber:
  • Sign into your existing Uber account.
  • If you don’t have an Uber account, go to www.uber.com to download and create an Uber account.
  • All Uber rides require a voucher to participate. Call (843) 529-6284 or email us at publiccomment@bcdcog.com to request your voucher.
  • CARTA will send a welcome email to eligible customers and an Uber Voucher will also be sent in the process.
  • You will be prompted to “Accept voucher”.
  • After accepting the voucher, you will be able to enter a destination. If the trip is covered by the voucher, the discount will appear above the “confirm” button.

More information on using Uber

Additional Uber resources