Lost & Found  Support

Tips for turning in found items and retrieving lost items on a CARTA bus or DASH shuttle.

Lost & Found Procedure

The following procedure will be followed for any items found on a CARTA vehicle:

  • Lost and found items are held at the CARTA office located at 3664 Leeds Avenue, N. Charleston, SC 29405.
  • If a passenger loses an item they must wait until the bus returns to the base and Customer Service physically obtains the items for it to be verified in order for the customer to pick up the item.
  • The Operator will turn in any items found on their vehicle to Customer Service staff at the end of their shift.
  • Items may be picked up between the hours of 8 am and 5 pm Monday through Friday.
  • When identification is made, the owner should come by the CARTA facility to retrieve the lost item(s). The owner must describe and sign for the lost item.
  • Unless prior authorization is given, items will only be released to the owner of said item.
  • For items containing proper identification; we will attempt to contact the individual via letter, or phone call.
  • Perishable items will be immediately discarded. All other items will be kept in Lost and Found for sixty (60) days from the date it was found.
  • Lost valuables, such as money, jewelry, purses or cell phones, will be turned over to the Customer Service Manager for secure storage until the item is retrieved by the owner.
  • The police department must be called immediately upon discovery of any weapons, illegal substance or items of contraband, found on any CARTA Vehicle.
  • Lost items left unclaimed will be turned in to the local Salvation Army or Goodwill.
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expect delays #rte31
Service changes effective Feb. 18: ridecarta.com/service-change…
EXPECT DELAYS ON #RT213
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#rteex1 is back on schedule.
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EXPECTED DELAYED ON #13, #10 #213 DUE TO RAIN
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expect delays on #rte211.
@LaceyPringle Please call Customer Service at 724-7420.
Major delays on Rt. 3 and Rt. 12 due to activity at Air Force base.
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DELAYED #RTE 10 #RTE 13
#rte11 is back on schedule
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expect delays on #rt10 and 1exp 1429
Transit App
Available in the App Store and on Google Play, “Transit” offers numerous features to help you easily navigate around Charleston.
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  • Service Alerts: Keep on top of schedule changes, stop relocations and other unexpected surprises.

  • Favorites: Always take the same bus? Move it to the top of the list by adding it to your favorites.

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  • Countdowns: Get real-time predictions based on data from the transit agency.

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