To schedule a ride, you must call the Tel-A-Ride office at 843-747-0007 and make a reservation. Return trips must be scheduled when you make your initial reservation.
If you are traveling to a medical appointment, you may call Tel-A-Ride when you are ready to return home. If you choose to call for a return, please remember that you could wait as long as two or more hours to be picked up if the van is not in the area.
If seating is available, Tel-A-Ride will make every possible effort to schedule your trip when you request it. In the event there is no opening at the requested time, a pickup within one hour of your requested time will be provided on a space-available basis.
Tel-A-Ride accepts reservations up to 14 days in advance of a scheduled trip. At a minimum, passengers must make their reservations no later than the day before the desired day of travel.
Due to limited space, it is suggested that reservations be made as soon as possible.
Reservations can be made by calling the Tel-A-Ride office at (843) 747-0007. Reservation hours are from 8AM to 5PM Monday – Sunday. A Telecommunications Device for the Deaf (TDD) is available and can also be accessed by dialing 711.
You must notify Tel-A-Ride of any change in destination at least 90 minutes before your pickup time, not when you board the vehicle. Unless properly notified, Tel-A-Ride will not transport you to a destination other than the destination that you originally requested. If at all possible, Tel-A-Ride will accommodate the change.
If you miss a scheduled trip, it will be recorded that you missed your scheduled trip. If you miss a scheduled trip and did not cancel the trip beforehand you are considered a “No-Show.” If you cancel your trip on the day you are scheduled to travel, less than 2 hours in advance, you are considered a “Late Cancellation.” A pattern or practice of late cancellations may result in a suspension of service. Canceling a trip when the vehicle is at your door is considered a No-Show. No-Shows and Late Cancellations are a disservice to other Tel-A-Ride patrons and should be avoided. Continued failure to cancel unwanted scheduled trips may result in suspension of service. Tel-A-Ride may suspend service to any individual who establishes a pattern or practice of No-Shows in accordance with CARTA’s Service Suspension Policy. Please refer to the Tel-A-Ride Cancellation Policy.
Individuals who have routine travel requirements such as school, work, regular medical appointments, etc., may apply for subscription service. With subscription service, you are not required to call each time to schedule these regular trips unless your travel arrangements change. A limited number of subscription applications will be accepted on a first-come-first served basis.