Many mobility-impaired residents in the CARTA service area aren’t able to use standard public transit vehicles. Often times, however, those individuals do qualify for the Tel-A-Ride paratransit program.
In order to be eligible for Tel-A-Ride, riders must have a specific impairment that restricts mobility. Those who cannot travel without assistance or have mobility challenges that prevent them from getting to and from bus stops are examples of eligible applicants.
The Tel-A-Ride service area is designed to meet Americans with Disabilities Act (ADA)-mandated requirements. The service is available during the same hours as current CARTA fixed-route bus lines, and and within a ¾ mile corridor on either side of system routes. Tel-A-Ride services all of the Charleston peninsula, as well as portions of James Island, West Ashley, Mount Pleasant, Sullivan’s Island, Isle of Palms and North Charleston.
To begin the Tel-A-Ride application process, download an application. For more information or help applying, please call (843) 747-0007.
There are no restrictions on trip purposes. Passengers may use Tel-A-Ride to travel anywhere in the service area. Many of riders use the service to go to the mall, the doctor, to visit friends and more.
All Tel-A-Ride applications are reviewed by an ADA Eligibility Specialist, based on guidelines established by the Americans with Disabilities Act. Applications are reviewed within 21 days of receipt.
Riders who qualify for Tel-A-Ride, will receive a notification letter and instructions regarding having a Tel-A-Ride Photo ID card made at our offices, located at 3664 Leeds Ave. in North Charleston. Once the card is in hand, riders may begin using the service.
* Tel-A-Ride Photo ID card must be shown each time the service is used.