Privacy Policy

Introduction

This Privacy Notice informs you about the types of personal information collected by the Charleston Area Regional Transportation Authority ("we, our or us") website ("Web Site"), and how we use, share and protect that information.

Applicability of this Privacy Notice

This Privacy Notice applies to the personal information we collect on this Web Site (at www.ridecarta.com) and not to any information that we collect through other methods or services, including websites owned or operated by our affiliates, vendors or partners.

Information You Provide to Us

We may collect and store personal information that you choose to voluntarily provide to us when you contact us, such as when you contact us for business purposes or to submit a request, complaint or compliment. Personal information may include your name, email address, telephone number, and your resume. We use the information you provide to respond to your request or question or to process your application for employment. We may also use the information to communicate with you about other topics that we think may be of interest to you.

Information We Collect by Automated Means

We are committed to making your online experience with our Web Site informative and relevant. To achieve this, we collect certain information by automated means when you visit this Web Site, such as your IP address, the type of internet browser you are using, operating system, referring URLs, information on actions taken on the Web Site, how many users visited our Web Site and dates and times of Web Site visits. By collecting this information, we learn how to best tailor this Web Site to our visitors. We collect this information by various means, as explained below.

Cookies

Cookies are bits of text that are placed on your computer's hard drive or Internet-connected device when you visit certain websites. Cookie technology holds information a site may need to personalize a visitor's experience. Cookies may also be used for security purposes and to gather website statistical data, such as which pages are visited, what is downloaded, and the paths taken by visitors to our website as they move from page to page.

You do have control over cookies and can refuse the use of cookies by selecting the appropriate settings on your browser. Note, however, that by not accepting or deleting the use of cookies, you may affect your website experience and you may not be able to take full advantage of all features on this Web Site. Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies. Please consult the "Help" section of your browser for more information.

Google Analytics

We may also use third-party web analytics services on this Web Site, such as Google Analytics. Google Analytics uses technologies such as cookies to help analyze how users use this website. The information generated by the cookie about your use of this Web Site (such as your IP address, the URL visited, the date and time the page was viewed) will be transmitted and stored by Google on servers in the United States. Google will use this information to monitor your use of this Web Site, compiling reports on website activity for website operators and providing other services related to website activity and internet usage. Google may transfer this information to third parties where required by law, or where such third parties process information on Google's behalf. For more information about Google's privacy policy in respect of Google Analytics, please refer to http://www.google.com/analytics/learn/privacy.html. You may opt out of Google Analytics by visiting https://tools.google.com/dlpage/gaoptout?hl+en=GB.

How We Use the Information We Collect

We may use the information we obtain about you both to further our relationship with you and for other purposes, including to:

Process, evaluate and respond to your requests and inquiries; verify your identity to ensure security for the other purposes listed here; operate, evaluate and improve our business (including developing new services; managing our communications; learning about our visitors, analyzing our services and website; and facilitating the functionality of our website); process applications for employment; perform data analyses (including anonymization of personal information); enforce our Terms of Use comply with applicable legal requirements and industry standards and our policies. We may use personal information for other additional purposes. We will identify these additional purposes at the time of collection.

Sharing Information

We do not sell or otherwise disclose personal information we collect about you, except as described herein or otherwise disclose to you at the time the data is collected.

We also may share information provided by our visitors to this Web Site with service providers we have retained to perform services on our behalf, including without limitation, hosting or operating this Web Site, carrying out your requests, responding to your inquiries, and analyzing data. We require these service providers by contract to appropriately safeguard the privacy and security of personal information they process on our behalf.

We may disclose information about you as compelled or required by law, to law enforcement authorities or other government officials, to protect or defend our legal rights, or in order to investigate, prevent or take action regarding illegal activities, suspected fraud, or violations of our Terms and conditions for using this Web Site or other applicable policies.

We also reserve the right to transfer personal information we have about you in the event that we sell or transfer all or a portion of our business assets.

Security

The security of information is important to us, and we are committed to using reasonable measures to protect the personal information we may collect. However, due to the inherent open nature of the Internet, we cannot guarantee that communications between you and us or the information stored on this Web Site is absolutely secure.

Links to Other Websites

This Web Site may provide links to other websites for your convenience and information. These websites may operate independently from us. Linked sites may have their own privacy notices or policies, which we strongly encourage you to review to better understand their procedures for collecting, using and disclosing personal information. We are not responsible for the content of the linked websites, any use of these sites, or the privacy practices of these sites.

Children

This Web Site is not intended for children and we do not knowingly solicit personal data from or communicate with children under the age of 13. Further, this Web Site is not intended for incapacitated persons, and we do not knowingly solicit personal data from individuals who are incapacitated. If you become aware that your child, any child under your care, or a person otherwise not able to provide valid consent has provided us with information without a parent or guardian's consent, please contact us as described below.

Access, Updates and Your Choices

If you do not wish to receive any correspondence from the Charleston Area Regional Transportation Authority, please request to be removed from our contact lists in one of the following ways:

Send a letter to:
CARTA Marketing
1362 McMillan Ave.
North Charleston, SC 29405

Email Michelle Emerson at memerson@ridecarta.com

By using this Web Site, you consent to the processing of your personal information as described in this Privacy Notice.

Contacting Us

If you have any questions about this Privacy Notice or our privacy practices, please feel free to email us at memerson@ridecarta.com or write to us at:

CARTA Marketing
1362 McMillan Ave., Suite 100
North Charleston, SC 29405
Attn: Michelle Emerson

Changes to this Privacy Notice

We reserve the right to change or add to this Privacy Notice from time to time and will post any revisions on this Web Site. We will indicate at the bottom of the Privacy Notice when it was most recently updated. We encourage you to check back often to review the latest version.

Privacy Notice Effective Date: September 8, 2017

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