North Charleston Park and Ride June 2018 Adjustment

Author: Michelle Emerson

On Friday 6/01/18, we were informed by Velocity that they will need at least 2 additional rows for the expected summer season, therefore starting immediately we will need most of our passengers to park in the overflow area (purple area).
The specific area CARTA passengers will no longer be able to park includes the first 6 rows of the current CARTA area near Rivers Ave. As you can see from the map below, you should be able to continue to park on the row where the old ATM was located.  Please refer to the map below to see the exact area.

We will have sandwich boards and caution tape or rope designating where to park and where not to park.  Please pay attention to signage in the coming weeks and DO NOT AT ANY TIME park in any spaces around the Velocity building or in the T-Mobile areas we have been communicating to you shown in red on the map below; please only park in the yellow or purple areas shown on the map below.  Please review the map carefully and pay attention to signage in the parking lot.

Currently we have space in the overflow (purple area), however if we start to run low on spaces we have additional overflow parking available and staff will provide that information when and if this issue occurs.  Staff will continue to be on site periodically each week to monitor and assist with the parking situation.

We hope this is the last adjustment to the Velocity area, however we should anticipate possible additional adjustments to the current parking area before our area is completed later this summer or fall.  This process has taken much longer and is more complicated than anyone anticipated.  We apologize for this ever-changing situation and we thank you for your continued patience as we continue to try to work with all our neighbors until our area is ready for use.

Please know we are trying our best not to cause disruptions to your daily routine while at the same time continuing to provide a place for everyone to park.  Please let us know if you have any questions or concerns.

  • All routes will run on a Sunday schedule on Memorial Day, Monday May 28, 2018
  • All Express service except NASH Express 4 will not operate on Monday.  Route 41 also does not operate on Sundays, so it will not operate on Memorial Day.  HOP will run on a regular schedule as it does on Sundays
  • Please call customer service if you have any additional questions or concerns at 843-724-7420
  • Click Holiday Schedule to view all CARTA observed holidays (scroll down through the FAQ page)

 

                                                         

Adopt-A-Stop

CARTA CLEAN COMMUNITIES

Adopt-A-Stop is currently a very successful program operated in the City of Charleston area through a partnership between Keep Charleston Beautiful and CARTA.  It is a bus stop sponsorship program where businesses, organizations and individuals are invited to adopt unsheltered CARTA bus stops.

Starting on May 29, 2018 – Thanks to funding through a grant from Palmetto Pride, this program will be expanded to include the entire CARTA service area.  This gives any organization or individual the opportunity to adopt a stop at any of the hundreds of CARTA bus stops throughout the service area.

The goal of the program is to create litter free bus stops throughout the CARTA service area. The program relies on volunteer involvement from residential and community businesses, organizations, and individuals. Adoption opportunities are for bus stop locations that do not currently have shelters, as those are maintained by CARTA.  CARTA will provide one Adopt-A-Stop sign identifying the adopting organization, company, family, individual, or group.

How it Works

Volunteers throughout the CARTA service area can apply to adopt an unsheltered bus stop.  Once approved a can will be placed at the designated stop and volunteers will be provided with supplies.

Volunteers agree to service the can and pick up litter at the stop once a week for 1 year.

Volunteers are asked to submit a simple clean up report form at the end of each month.  Volunteers will receive recognition at the stop they have chosen to adopt “This stop has been adopted by ABC group”.

This is an easy way to give back and improve the communities we all live and work in.

*Stops that fall in City of Charleston area will follow same criteria but will simply be managed by our partner Keep Charleston Beautiful.

FAQ’s

Any nonprofit, or profit-making, nonpartisan organization or group may become a sponsor of a CARTA bus stop.  This includes groups, individuals, private companies, public agencies, churches, schools, school groups, civic organizations/groups, etc.   Staff will review each registration to determine if the group or individual is approved to adopt the stop.  CARTA reserves the right to decline groups or individuals for a variety of reasons including best business practices.

How long is the contract?  One year with a minimum of 1 visit per week. Volunteers are welcomed to visit more if needed.

Are there any rules or regulations?  Volunteers agree to empty the trash can and pick up litter around the designated bus stop once a week for the length of the adoption term.  Volunteers are asked not to plant flowers, paint or alter the bus stop in any way.

Can I choose my bus stop?

You may choose any CARTA bus stop without a shelter.  We will inform you if your requested bus stop is available.  If that bus stop is not available we will provide other options.

Can I paint the trash can?

CARTA will provide you with a trash can.  If you would like to paint your can that is possible.  Your design must be pre-approved by CARTA staff and should illustrate the theme “A beautiful Charleston” and is not used for advertisement, promotion or self-promotional purposes.

Why Adopt A Stop?

The Adopt A Stop program is a great way to give back and get involved in the community.  Adopting a bus stop helps make the community more beautiful while protecting the environment.  Everyone benefits from this program-property owner, businesses, visitors and transit riders.  As an added bonus you will be recognized by CARTA at that stop.

In return for adopting a stop and volunteering your time to monitor and maintain it, you can have your name displayed on a special Adopt-A-Stop sign located at your adopted stop.

Plus, IT’S FREE TO ADOPT!  There is no charge to participate in Adopt-A-Stop.

Click Adopt A Stop Charleston for an application, complete it and return it to cruze@ridecarta.com or mail it to CARTA 1362 McMillan Ave. Suite 100 North Charleston, SC 29405

CARTA will make the following modifications that will go into effect on Sunday, May 6, 2018 to increase efficiency on several routes.  Please click the links below to preview the routes and modifications.

  • Express 1 – An additional trip will be added to schedule southbound schedule.  Last southbound trip (to Downtown) will now be at 6:49 pm Click Express 1 to view new schedule.
  • Express 3Slight schedule adjustments to improve efficiency & on time performance.  Please review departure times, most have changed. Click Express 3 to view new schedule.
    • Note: MUSC – Last departure from Calhoun St. and Jonathan Lucas St. will now be at 7:30 pm.  The 4:26 pm trip will now depart at 4:46 pm.
    • Note: CofC – Last departure from Calhoun and St. Phillips will be 7:24 pm.  The 4:20 pm will now depart at 4:40 pm.
  • Route 10Slight modifications made to Sunday schedule only to improve he efficiency and on time performance of the route.  Click Route 10 to view new schedule.

If you have additional questions, please call customer service at 843-724-7420 and choose option 1.

Starting on Monday, April 30th we will no longer be able to park in the front of our current parking area near Rivers Ave. and we will need more cars to park in the overflow area (purple area).  It is important that we begin this process immediately to ensure that Velocity has ample space as the end of the school year draws near and we move into their busier season.

The specific area includes the first 3-5 rows of the current CARTA area near Rivers Ave. Please refer to the map below to see the exact area.

We will also have tape or rope and signs designating where to park and where not to park.  Please pay attention to signage in the coming weeks and DO NOT AT ANY TIME park in any spaces around the Velocity building or in the T-Mobile areas we have been communicating to you shown in red on the map below; please only park in the yellow or purple areas shown on the map below.  Both businesses have informed us that they will tow vehicles that are parked outside of the designated areas, so please review the map carefully and pay attention to signage in the parking lot.

Currently we have plenty of space in the overflow (purple area), however if we start to run low on spaces we have additional overflow parking available and staff will provide that information when and if this issues occurs.  Staff will continue to be on site periodically each week to monitor and assist with the parking situation.

Recently portions of our land have been cleared in preparation for the next step in turning the space into our future home; you should begin to see more activity in the coming weeks.

We can also anticipate additional adjustments to the current parking area before our area is completed late this summer.

This process has taken longer and is more complicated than anyone anticipated.  We apologize for this ever-changing situation and we thank you for your continued patience as we continue to try to work with all our neighbors until our area is ready for use.

Please know we are trying our best not to cause disruptions to your daily routine while at the same time continuing to provide a place for everyone to park.  Please let us know if you have any questions or concerns.

*May 2018 correction-In the original image, one row was left in the yellow area that should have been in the no parking area.

 

Bridge Run Packet Pickup Transportation Availability April 5th & 6th

CARTA Airport Express/NASH Route 4 Services (Public Transit)

  • Airport Express/NASH Rt. 4 will be running normal route service and will be available and accessible for Bridge Runners to travel from Downtown Charleston (Visitor Center Bus Shed) near Ann St. to the Expo in North Charleston to pick up race packets.
  • Bridge Runners will be able to ride for free – Bridge run volunteers will be at the bus shed at the Downtown Visitor Center between Ann St. and John St. with further instructions from 12noon – 8pm on Thursday April 5, 2018 and from 8am-8pm on Friday April 6, 2018.
  • Passengers will be picked up and dropped off at bus stop#431 on International Blvd. at the Charleston Area Convention Center.
  • On Thursday (4/5/18) service will run about every 30 minutes from 12noon until 8pm and on Friday (4/6/18) service will run about every 30 minutes all day from 8am -8pm.
  • Last inbound (into downtown) trip is at 7:45pm.
  • Last outbound (to North Charleston area) trip is 8:25pm

In order to effectively handle anticipated large volumes of passengers, pedestrians and vehicle traffic; slight detours may occur and additional service may be deployed on Route 4 for Thursday and Friday.  Buses will run about every 30 minutes, as traffic permits.

Route Service Thursday April 5th & Friday April 6th

On Thursday, April 5th and Friday April 6th due to Bridge Run traffic combined with the Volvo Car Open and Flowertown festival visitors; expect possible delays due to anticipated high volumes of traffic.

All buses including Express buses will be running on regular schedule but will be affected by the high volumes of traffic.

Any extreme delays may affect the Bus Tracker and Text or Call for Next Bus functions.  Please call customer service for route information if your route is severely delayed at 843-724-7420.

 

Route Service Day of Bridge Run – Saturday April 7, 2018

On Saturday, April 7, 2018 all routes that travel into the downtown area will be affected by road closures, detours and high volumes of traffic, expect possible delays.

  • DASH route 211 will not start until the race is completed.  DASH 210 and 213 will run on a detour.
  • Routes 10, 11, 20, 30, 31, 33, 40, and 41 will all have detours.  Click CARTA 2018 Bridge Run Service Impacts to view all detours and stops that will be missed during the detours along with alternate stops to use until service returns to regular service after the streets are reopened.
  • Express Route 4 will run regular service, but the drop off point downtown will near Cannon and King St.

Mt. Pleasant Service:

In order to be as efficient as possible to transport our passengers around Mt. Pleasant and to Downtown while the bridge is closed during the Bridge Run, Routes 40 and 41 will run as follows on Saturday morning 4/7/18:

  • Rt. 40 has three vehicles dedicated to it.  One bus will circulate only in the Mt. Pleasant area.  Using Towne Center as a transfer point, passengers can transfer to the other two Rt. 40 buses that will travel back and forth to the Downtown area via I526 until the completion of the race.
  • Rt. 41 will run only in Mt. Pleasant on a detour until the race is completed.  It will also stop at Towne Center as a transfer point to the Rt. 40 that will be traveling downtown.

Expect some delays on these routes until the bridge has reopened and service returns to normal.

Click CARTA 2018 Bridge Run Service Impacts  to view detours and missing stops for Saturday service

Bus Tracker and Text or Call for Next Bus features:

Saturday morning and early afternoon the Bus Tracker and Text or Call for next bus features will not be working for impacted routes that will be detouring including:

  • DASH routes 210,211,213
  • Routes 10,11,20,30,31,33, 40,41

The functions should return to normal after routes get back on regular schedule when all streets are reopened at the conclusion of the race.

Click Cash Clerk position to apply online

Berkeley-Charleston-Dorchester Council of Governments has an opening in our North Charleston office for a part-time Cash Clerk. Hours of work are Monday, Tuesday, Wednesday and Friday from 8 am to 2 pm.

Essential Functions of the position include:

  • Reconcile money received into cash room from multiple bus routes. Verifies accuracy of amounts received.
  • Organizes cash and passes. Separates currency for bank deposit.
  • Complete cash sheets, deposit summaries and discrepancy reports per agency procedure. Prepares bank deposit. Advises supervisor of any discrepancies.
  • Ability to operate and monitor money counting equipment.
  • Follows established agency procedures to maintain secure environment in cash room.
  • Coordinates work with other staff members as needed to provide the smooth flow and exchange of information. Serves as back up to other staff members as needed.

Minimum Qualifications:

  • High School diploma or equivalent and one year of cashier experience preferred.
  • Strong verbal and written communication skills and the ability to work well with others. Must be detail orientated and have the ability to maintain confidentiality.
  • Clear results on a thorough background check which could include prior employment verification, personal and professional references, criminal history, credit history, motor vehicle records.
  • General knowledge of Berkeley Charleston Dorchester Counties.

 

Qualified applicants please send your resume:

Fax to:

(843) 529-0305

Email to:

starr@bcdcog.com

Mail to:

BCD Council of Governments, Human Resources

Attention: Star Ross

1362 McMillan Avenue, Suite 100

North Charleston, SC 29405

Apply in person at:

CARTA office located at 3664 Leeds Ave., North Charleston

Click Customer Service Supervisor to apply online

General Statement of Job

Under general supervision of the Deputy Director of Operations and Support, the Customer Service Supervisor provides superior customer service and administrative support to customers, internal staff and board members by maintaining a positive attitude.

Essential Functions

Essential FunctionsThese are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.

Supervisory Responsibilities:

Directs the day to day operation of Customer Service Representatives and Cash Clerks to insure the objectives of the agency are met.

 

Establishes new hire and on-going training program for Customer Service Representatives and Cash Clerks.

Coordinates work with Customer Service Representatives and Cash Clerks to provide smooth flow and exchange of information.? Serve as back up to Customer Service Representatives and Cash Clerks as needed.

Develops schedules for Customer Service Representatives to ensure phones are covered at all times of operation of the department.

Customer Service:

Provide superior customer service to customers in person or by operating the agency multi-line phone, routes calls and takes messages.

Inform customers about routing, scheduling, promotion and ticket information either in person, by phone or via email.

Fulfills requests for route maps and other information upon request.

Greets customers and refers them to the appropriate staff member for further assistance, if needed.

Accepts delivery from outside vendors and delivers to the appropriate staff member.

Strong communication skills with the ability to understand the needs of low income, elderly and disabled people using empathy while maintaining sensitivity.

Customer Related Complaints:

Ability to respond to escalated customer complaints.

Responsible for investigating, resolving and reporting escalated customer related complaints.

Ability to work with a complaint process that requires several steps in the investigation phase.

Coordinates with other staff members and vendors in order to resolve customer complaints.

Acknowledge complaints in a timely manner; address complaints promptly and keep complainant informed throughout the process.

Explain complaint handling process and what the agency can and cannot do, the timeframe for investigating a complaint and when they might expect a response.

Keep personal information about the complainant confidential as possible while investigating the complaint.

Monitor LISTEN entries daily and follow through to resolution with given time period.

Administrative Support:

Provide administrative support to Deputy Director of Operations and Support by drafting, editing, and finalizing correspondence and documents intended for a range of audiences; ensures document accuracy.

Completes daily, weekly and monthly reports; ensures document accuracy.?? Assists in preparing visual and written presentations for use at Board meetings.? May be requested to attend Board Meetings.? Follows up on tasks assigned as a result of the meetings.

Additional Duties:

Performs other duties as required by the Executive Director.

Minimum Qualifications

An Associates degree in Business Administration and four years of relevant job experience or a high school diploma with ten years of relevant experience. Supervisory experience preferred.

Strong verbal and written communication skills, organizational skills, and the ability to work well with others.

General knowledge of Berkeley Charleston Dorchester Counties.

PARKING CHANGE: 
T-Mobile is set to open in the coming weeks and therefore we will have to adjust the parking in the area.  We will continue to park in the parking area next to Velocity Sports – shown on the map in yellow, however, starting on Monday (2/26/18) we will no longer be able to park in what we considered the “overflow area” which was the 2 extra rows beyond the Velocity building.  The new overflow area is shown on the map in purple.  Passengers should also expect heavier traffic flows in this area starting on Monday.

Please view map link below to view the details. 
The parking areas will be marked in advance and we will have staff on site in the mornings over the next few weeks to assist with making sure you know where it is okay to park and where not park.  The areas will be marked and in cases roped off to show where you are allowed to park and where not park.

IMPORTANT: Do not park in any of the areas shown on the map in red.  If you park in any of the areas shown on the map in red, your vehicle could be towed and CARTA will not be responsible.

Again, thank you for your patience.

Click: Park and Ride map-Effective 02/26/18

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