Accessibility Facts

Welcome to
CARTA Transit System

CARTA stands for: Charleston Area Regional Transportation Authority. CARTA offers Fixed-route, Flex Service, Express commute service, and Paratransit service throughout the Charleston Metropolitan area, including The Trolley (DASH) service in the Historic Peninsula area of the Charleston.

This site provides information about how the system can take you almost anywhere your life takes you in the Charleston Metro area including work, shopping, hospitals, schools, and much more.

Riding Carta

How does the Americans with Disabilities Act affect CARTA?

The Americans with Disabilities Act (ADA) was enacted on July 26, 1990. Among its many provisions, this civil rights act is intended to ensure equal access for people with disabilities to public transportation.

What is Paratransit service?

CARTA’s paratransit service is called Tel-A-Ride.  Paratransit is a specialized, curb-to-curb transport service for people with disabilities who are not able to ride fixed-route public transportation. This may be due to an inability to:

  • Origin-to-Destination, Curb-to-curb service means that a transportation trip will be provided from the street curb of your origin to the street curb of your destination.
  • Board, ride or disembark independently from any readily accessible vehicle on the regular fixed-route system
  • Access existing accessible fixed-route transportation because that transportation is not available at the needed time on that route
  • Get to boarding locations of regular public transportation.

What are the accessibility features of CARTA’s buses and system?

CARTA’s entire bus fleet is accessible to people with disabilities.

  • All of CARTA’s buses are capable of “kneeling,” thereby lowering the bus.
  • All the buses also have ramps at the forward doors, priority seats, and wheelchair securement areas. These features ease boarding and riding the bus for people with mobility and other disabilities.
  • Audiotape &  Braille.
    When requested we can provide CARTA materials in accessible formats.  Please email askcarta@ridecarta.com or call (843) 724-7420 for assistance.
  • Text Only
    Click Text Only adjust this Web site to a text only format.
  • TTY/TTD
    Need special assistance by phone? Call our TTY/TTD phone number,
    (843) 747-1499.

Are there any restrictions on the kind of mobility device I can use on the buses?

  • CARTA’s buses are built in accordance with ADA guidelines. Operators must transport all wheelchairs.  A wheelchair is a three or more wheeled mobility device that does not weigh more than 600 pounds when occupied.  This weight limited is based on the manufacturer’s specifications for CARTA’s buses and a “legitimate safety requirement”.  Operators are required to make every effort to transport all wheelchair types.

Are there discounted fares available for people with disabilities?

Yes. Click special rates to view.

Is there a cancellation policy and what is it?

Yes. In pursuant to Section 37.125(h) of the code of Federal Regulations, CARTA may establish an “administrative process” to suspend for a reasonable period of time, provision of complementary paratransit service to ADA eligible individuals who establish a pattern or practice of missing scheduled trips.”

How do I report a complaint, pay a compliment or make a suggestion to CARTA about disability-related matters?

By e-mail, contact askcarta@ridecarta.com. Call 1-(843)-724-7420 extension 4 (voice) or TDD (1-843-724-7190). Fax 843-720-1985

If I am denied service, can I appeal it?

Appeals may be filed with CARTA within 60 days of notification of service denial.  You will then have the opportunity to appear before the Tel-A-Ride Appeals Committee.  Please forward all appeals to:

CARTA
Attn. Tel-A-Ride Appeals
36 John Street
Charleston, SC 29403

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