Customer Comments

Welcome to
CARTA Transit System

CARTA stands for: Charleston Area Regional Transportation Authority. CARTA offers Fixed-route, Flex Service, Express commute service, and Paratransit service throughout the Charleston Metropolitan area, including The Trolley (DASH) service in the Historic Peninsula area of the Charleston.

This site provides information about how the system can take you almost anywhere your life takes you in the Charleston Metro area including work, shopping, hospitals, schools, and much more.

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Your feedback is very important to us. It helps us meet our goal to provide safe, reliable, clean and accessible service. Please fill out the form below and click the submit button at the bottom. Your comments will be reviewed carefully by our customer support staff.

Please Note:
If you’re writing us about a specific incident involving service, such as a comment or complaint, any detailed information you can provide will be helpful in our researching, identifying, and addressing any service-related matters. A precise time, date, and location are also helpful.  Also note if your complaint is related to a ADA (disability) related issue.

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If this comment concerns a specific route or vehicle, please fill out the following:

Route
Vehicle Number
Date & Time of Incident
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Comment Section

Welcome to the Charleston Area Regional Transportation Authority web site. The information in this privacy policy is intended to assure web site visitors that CARTA is aware of their privacy concerns and provide information regarding what data is collected and how that information is used. CARTA reserves the right to make changes to this privacy policy without notice. Changes to this policy will be displayed on this web site at least 14 days before the changes become effective. If we decide to change this privacy policy, we will post those changes to this statement, the homepage, and other pages deemed appropriate.

Public Record
Visitors should be aware that the Charleston Area Regional Transportation Authority is a governmental agency and consequently, subject to certain statutory exceptions, most documents and records maintained by CARTA, including but not limited to electronic data, are public records under South Carolina law. Therefore, information submitted through this web site may be subject to disclosure pursuant to a public records request. Additionally, personal and other information provided to this site may be subject to judicial or other government subpoenas, warrants or orders.

Personal Information
We collect several different types of information on our site. Visitors who request services through this site may be required to furnish additional information in order for us to provide the service requested. We may share this information with other organizations to provide the help you are requesting. We may also use that information to help assess user needs and analyze trends.  The information collected on tis site is used for the purpose for which it is requested. Examples include information included in resumes, job applications, vendor/contractor registration, e-newsletter registrations and information from the “Contact Us” link for questions or comments on this web site. By using our services and accessing our site for any such purpose, you are consenting to the information collection and use of the information for the intended purposes.

Privacy and Security
We will limit our use of your personal information to the performance of our functions and activities and to fulfill our legal obligations. We will not rent or sell any Internet information identifying you individually (name, address, phone, number, etc.) to third-parties for marketing or mailing list. Those who communicate with and supply us with contact information may receive future communications by email, direct mail, or telephone. If you do not wish to receive any correspondence from the Charleston Area Regional Transportation Authority please request to be removed from our contact lists in one of the following ways: send a letter to CARTA Marketing, 36 John Street or email Michelle Emerson at memerson@ridecarta.com.

Some information that you submit to us through this web site may be protected by encryption technology, whereas other information may not. Unless a particular web page on this site indicates that encryption technology is being used, you should not assume that information you submit through that web page will be secure. CARTA has implemented reasonable security measures in order to protect both personal and non-personal information from loss, misuse and unauthorized access, disclosure, alteration or destruction. CARTA shall not be held liable for any injury caused by the disclosure of your information, whether by security breach, accident, inadvertence, or any other act resulting in disclosure.

Links
This web site contains links to other sites. Please be aware that the CARTA is not responsible for the privacy practices of other sites. We encourage our customers to be aware when they leave our site and to read the privacy statements of each web site that collects personally identifiable information. This privacy statement applies solely to information collected by this site.

Disclaimer
Use of this site signifies your acceptance of the terms described in this statement.